Frequently Asked Questions


We have listed here the questions that we get asked most frequently. Click on the relevant question to see the answer. If your question is not answered here, please contact us.
Q. What do I do if an item I order is not suitable or not what I expected?
Q. How will I know if something is out of stock?
Q. How soon can you get my order to me?
Q. Are the 'special offers' listed on the website only available to purchase online?
Q. When placing my order over the internet, how will I know if it has gone through correctly?
Q. What should I do if I experience problems on the website?
Q. How am I able to track the order I have just placed?
Q. Will I be able to amend my web order once it has been submitted?

Q. What do I do if an item I order is not suitable or not what I expected?
A. Please contact us.

Q. How will I know if something is out of stock?
A. A message will appear on the product details page explaining that the item is out of stock. Where possible we'll also give an approximate date when we expect to receive more stock of that item.

Q. How soon can you get my order to me?
A. Please click here to go to our delivery information page.

Q. Are the 'special offers' listed on the website only available to purchase online? 
A. Yes. A product that appears in the 'special offers' section is only available at the displayed price when purchased online. From time to time we also offer additional discounts for purchases online. 

Q. When placing my order over the internet, how will I know if it has gone through correctly?
A. You should receive an email confirmation with your unique order reference number immediately after placing your order. If, for any reason you don't receive an email confirmation from us and need re-assurance, you may want to contact our Customer Services Team by email service@bakerross.com.au and we will be able to confirm the status of your order, and advise you accordingly.

Q. What should I do if I experience problems on the website?
A. If you encounter any problems via our website which you feel we need to be made aware of, you should contact our Customer Services Team by email: service@bakerross.com.au stating what the actual problem is, and where on the website this occurs. We will investigate the problem as soon as possible and advise you accordingly.

Q. How am I able to track the order I have just placed? 
A. If you have placed an order via our website and you have an online account with us you can simply check the status of your order by signing in via 'Your Account' link at the top of the screen. You will then be able to access your account details and view any previous or current orders you have placed by clicking on 'Your Previous Orders'. If the status of your parcel shows "Dispatched" click on 'Track' next to the consignment number to be taken to the couriers website where you will be able to view the current status of your delivery.
In addition, when your order is dispatched you will be notified by email with a link to track your order.

Q. Will I be able to amend my web order once it has been submitted? 
A. You will need to immediately contact our Customer Services Team by email: service@bakerross.com.au. They should be able to action your request, unless the order has already been dispatched.