If you have placed your order online and have a valid email address on your account, you will receive an Order Confirmation email. This email will detail the items you have ordered and provides a unique order number. Should you have not received an order confirmation email, you may want to check that it is not in your spam/junk folder, and the email address you have registered is your current one.

If you have an account registered with us, you can see your orders by signing into your account. Should you not see your order in the My Orders section and have not received an order confirmation email, it is likely that your order has not been successful. In this case, we suggest you attempt to place your order again or contact the Customer Service Team at service@bakerross.com.au.

Should you wish to amend or cancel your order, please contact the Customer Services Team at service@bakerross.com.au as soon as possible. If we have not processed your order for delivery, we will of course be happy to action your request. Unfortunately, we will not be able to amend/cancel your order if it has already been processed for delivery.

Claims for damaged, faulty or shortages must be made within 7 days of delivery by contacting our Customer Services Team by email at service@bakerross.com.au.

For damaged or faulty items, we may request images.

Orders over $750 in value will be held for further credit checks.

You may receive a refund if any items you have ordered are no longer available. In exceptional circumstances your order may be cancelled if it has not met our Terms and Conditions of Trade criteria. T&Cs.

To receive a copy invoice, please email the Customer Services Team at service@bakerross.com.au.

Our estimated delivery times are 5-7 business days.

Business Days are Monday-Friday excluding weekends and bank holidays.

Dispatch times may vary according to availability.

For further details on shipping click here.

If you have a valid email address on your account, you'll receive a dispatch confirmation email and invoice email once your order has left our Warehouse.

If you have not received this email you may want to check that it is not in your spam/junk folder.

The email will have a clickable link which will take you directly to the carrier’s website to track your parcels journey.

If you have registered on our website you can also sign in and track your parcel via the track this shipment link against the relevant order in the My Orders section.

Click the link to view all of our Shipping Charges: Shipping

Upon delivery, if nobody is available at your address to receive the parcel and the parcel is too large to post through a letterbox or cannot be left in a safe place, after 3 failed attempts the carrier will return the parcel to us.

Whilst we aim to deliver your order on time, occasionally delays might occur that are beyond our control.

Before contacting us, please double-check the delivery date on your dispatch email, and if your order has been dispatched on a trackable service, click on the carrier link on your email to check on your parcels journey. You may want to contact the carrier direct using the tracking number shown on your dispatch confirmation email.

If your delivery is late and we haven't been in touch, please contact our Customer Services Team by email at service@bakerross.com.au

Please Note: Some delivery companies deliver up to 9pm.

Claims for damaged, faulty or shortages must be made within 7 days of delivery by contacting our Customer Service Team by email at service@bakerross.com.au. See Returns & Refunds for more information.

For damaged or faulty items, we may request evidence such as images before issuing a refund or replacement.

If an item does not meet with your expectations, please contact our customer services team at service@bakerross.com.au.

Our prices include all duty and GST where applicable at the current standard rate (currently 10%) and is shown separately on our invoices.

• The Company reserves the right to increase prices if the standard GST rate should increase.

For further information see GST.

Please add your voucher code on the Shopping Basket or Checkout pages in the area provided and click APPLY. If the code is valid, the discount or offer will be applied to your order.

To ensure you receive our voucher codes and special offers, you’ll need to sign up for our emails on the homepage of our website. That way, you’ll keep up-to-date with everything that is happening in the world of Baker Ross!

Yes, products that appear in our Special Offers section on our website are only available for purchase online.

Invoices are either attached to the dispatch confirmation email or enclosed with your order. In the event that there is no invoice attachment to your dispatch confirmation email and it is not in the parcel, please contact our Customer Service Team by email at service@bakerross.com.au.

We always love to hear from our customers what they think about our products and service.

If you have purchased online you will receive an email invitation from Trustpilot. This email gives you the opportunity to rate and review the products and service we provide.