Terms & Conditions

1.1 The Company means Baker Ross Limited.

1.2 The Purchaser means any person, firm, company, or organization who is trading with the Company.

1.3 Goods means the article(s) which the Purchaser buys or agrees to buy from the Company.

1.4 Working day means a day which is not a Saturday, Sunday or Bank/Public holiday in England or Wales.

1.5 SSP means Suggested Selling Price.

2.1 All orders are accepted subject to these Terms and Conditions of Trade unless otherwise specified and agreed in writing by the Company.

2.2 The Company has a policy of continuous product development and therefore reserves the right to alter specifications and designs without notice.

2.3 All goods ordered must be in the original quantity as specified on the website.

2.4 The Company reserves the right to cancel orders for items unavailable or sold out and refund by credit note which may be redeemed for other goods or a refund.

2.5 The Company reserves the right to refuse any order where the Company believes the goods are intended for, or will be resold on, a marketplace website.

2.6 Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance will take place only when we dispatch the products you have ordered from us.

2.7 The Company can not be held liable for any consequential loss of profit due to order amendment or cancellation or non supply for any reason.

3.1 The price of the goods shall be the price currently being charged by the Company at the date of dispatch of the goods, E. & O. E. plus delivery charges.

3.2 The Company reserves the right, on or at any time after the acceptance of an order, to charge the Purchaser the relevant delivery charge, or any outstanding proportion thereof, prevailing at the time of dispatch of the goods, where the purchaser has not paid the relevant delivery charge for that order.

3.3 All prices are inclusive of GST at the applicable rate. The Company reserves the right to increase prices if the standard GST rate should increase.

4.1 Payment must be made with order unless otherwise agreed in writing.

4.2 The Company reserves the right to refuse any order application from the Purchaser at its discretion or to request a part payment.

4.3 The Company reserves the right to charge an administration fee, details of which are available upon request, and which may be varied from time to time, for processing dishonoured cheque and/or credit card payments, and such fee will be charged to the Purchaser together with any collection costs/court costs/legal fees incurred in obtaining payment.

5.1 If you wish to use a voucher code on your order, this must be entered during the online checkout process, or when emailing your order to us.

5.2 Only one voucher code can be redeemed per order.

5.3 Additional Terms and Conditions may apply for each code.

5.4 We reserve the right to decline any voucher code that is invalid or has expired.

5.5 We do not apply codes retrospectively.

6.1 Ownership and title of any goods supplied remains with the Company until such time as the Company has received payment in cleared funds from the Purchaser of all sums of money outstanding.

7.1 All delivery times quoted are intended as a guide only and may vary according to availability. Whilst the Company will take all reasonable steps to ensure that estimated delivery times are met, the Company will not accept any liability whatsoever for delays caused by events beyond our control whether from carriers or suppliers or for any consequential loss of profit as a result.
We use third party carriers to deliver our orders and some of our partners can deliver parcels up to 9pm.
Upon delivery, if nobody is available at your address to take the parcel and the product is too large to post through a letter box or cannot be left in a safe place, after three attempts, it will be returned to us.

7.2 Unless otherwise required, the Company may hold any order(s) where an item is out of stock until all items on that order(s) are available.

7.3 The Company reserves the right not to deliver orders if the Company believes the address is not secure e.g, to a communal postal address or P.O. Box.

7.4 Orders over $1000 may be subject to additional duty charges. These charges must be paid by the customer and not Baker Ross Ltd. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.

8.1 All possible care has been taken to ensure that every item shown on the Company’s website is accurately described. All sizes quoted on the website are approximate.

8.2 The Company makes every effort to supply goods as illustrated, but items may be subject to deletion or substitution as and when necessary at the discretion of the Company.

8.3 The Company reserves the right to offer an alternative free gift of an equivalent value in the event that the advertised item is no longer available. Qualification for free gift is based on order value excluding delivery charges.

9.1 No liability is accepted for any loss or damage, however caused, resulting from the use of our products, whether for injury, profit or date loss. Every reasonable care is taken to ensure that products are suitable for the use intended and described accordingly.

10.1 If you receive an item that you are unhappy with please contact us.

10.2 The Company makes every effort to process refunds as quickly as possible but refunds may take up to 30 days. No liability is accepted by the Company for any cost or charges incurred by the Purchaser which may arise due to a delay in processing a refund.

11.1 Claims for shortage(s) or damage must be made in writing or by e-mail and received by the Company within 7 days of delivery of the goods. Although every effort will be made by the Company to rectify shortage(s) or damaged goods we do not accept any responsibility for consequential loss of profit.

11.2 Any other provision contained in these Terms and Conditions the Company shall have no liability whatsoever whether in contract, tort (including negligence) or otherwise for any incidental, special, indirect or consequential loss or damage including but not limited to loss of income, loss of profits or loss of opportunity, arising out of or in connection with the performance of its obligations under these Terms and Conditions, including such damages as may be reasonably foreseeable at the date hereof.

12.1 Any information or data supplied in leaflets, inserts or helpful hint sheets is meant as a guide only.

12.2 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

13.1 The contents of all emails and any attachments are the property of Baker Ross Ltd. and are intended for the confidential use of the named recipient(s) only. They may be legally privileged and should not be communicated or relied upon by any person without our express written consent. If you are not the addressee, please notify the sender immediately. Any files attached to this e-mail will have been checked with virus detection software before transmission. However, you should carry out your own virus check before opening any attachment. Baker Ross Ltd. accepts no liability for any loss or damage which may be caused by software viruses. Baker Ross Ltd. may monitor email traffic data and email content for the purposes of security and staff training. Baker Ross Ltd cannot guarantee the accuracy or completeness of this email after it is sent from the originator over the internet and accepts no responsibility for changes made after it was sent. Any opinion expressed in this email is personal to the author and may not necessarily reflect the opinions of Baker Ross Ltd.

Baker Ross Ltd. registered in England, registered number 1604275, VAT Reg No. GB 375 5220 52. Australia ARN No. 3000 1388 7169.

15.1 The Governing Law is that of England and Wales.